Explain the GENOS model of emotional intelligence.

  Genos EI was originally conceptualized by Ben Palmer and Con Stough at Swinburne University as a specific need was felt to design a model that meets the unique and specific needs of business leaders, human resource professionals and occupational psychologists to identify employees for learning and development at the workplace Palmer, Stough, Harmer & Gignac (2009). The model has six core emotional intelligence competencies

The above model is organised to reflect the role of emotional intelligence competencies listed below in giving rise to either productive or unproductive states:

1. Emotional self-awareness: being aware of the way one feels as well as the impact one’s feelings can have on decisions, behaviour and performance.

2. Emotional awareness of others: perceiving, understanding and acknowledging the way others feel so as to demonstrate empathy.

3. Authenticity: openly, honestly and effectively expressing oneself, being transparent and keeping commitments.

4. Emotional reasoning: considering and using your one’s and others’ feelings decision making, integrating with facts and technical information as well as communicating this process to others

5. Self- management: managing one’s own mood and emotions, time and behaviour, even in high pressure and demanding contexts.

6. Positive influence: creating positive and healthy work environment by impacting others’ feelings through problem solving, feedback and support.

These core skills help people demonstrate productive being states such as being present, empathetic, genuine, expansive, resilient and empowering, as opposed to the unproductive being states of disconnected, insensitive, untrustworthy, limited, temperamental and indifferent. The obtained profile comprises areas of strengths as well as ‘‘opportunities for development’’. Each participant receives a Development Report which contains suggestions for further improvement so that results can be used to improve performance. Two abbreviated versions of the tool are also available: a 31-item Concise version and a 14-item Short version.

Assessment Tools based on the Genos Model of EI

The Genos Emotional Intelligence Inventory (Genos EI) is the primary tool for assessing emotional intelligence within the Genos framework. It was originally published as the Swinburne University Emotional Intelligence Test (SUIET; Palmer & Stough, 2001) and later revised to the current version. It is especially designed for workplace contexts to facilitate human resource functions such as identifying learning and development areas, employee selection and identifying potential for excellence. Interestingly, Palmer, Stough, Harmer & Gignac (2009) assert that Genos EI does not measure emotional intelligence “per-se” but instead is an indicator of how well individuals show emotionally intelligent behaviour which is thought, in turn, to serve as an indicator of EI. The tool is a behaviour-based assessment with 70 items that source ratings on emotionally intelligent workplace behaviour from reporters who have the opportunity to observe a person frequently. Thus, more than one rater can provide the assessment. The tool is available in self, 180 degree and 260 degree formats. It is suitable for individuals between the ages of 17 and 75 and takes only about 10 minutes to complete. Participants or other raters involved in assessing an individual are asked to indicate how often an individual’s behaviour is shown, on a five- point rating scale from 1 (almost never) to 5 (almost always). The items concern a range of different positive emotions such as satisfaction, enthusiasm, optimism, excitement, engagement, motivation, and feeling valued to several negative emotions like anxiety, anger, stressed, annoyed, frustrated, disappointed, upset and impatient.

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