Explain the determinants of Interpersonal Behaviour. Identify the skills required for developing interpersonal relationship to be an effective Manager.

 Interpersonal behaviour refers to the interactions between individuals and the way they communicate, behave, and relate to one another. Interpersonal behaviour is influenced by various factors, including personality traits, cultural background, social norms, and communication skills. Effective interpersonal behaviour is essential for managers to build relationships, manage conflicts, and achieve organizational goals. In this answer, we will discuss the determinants of interpersonal behaviour and the skills required for developing interpersonal relationships to be an effective manager.

Determinants of Interpersonal Behaviour:

1. Personality traits: Personality traits such as extraversion, agreeableness, conscientiousness, openness, and emotional stability influence how individuals interact with others. For example, an extroverted manager may be more outgoing and comfortable with social interactions, while an introverted manager may prefer to work alone.
2. Cultural background: Culture plays a significant role in interpersonal behaviour. Different cultures have different communication styles, norms, and values, which can impact how individuals interact with one another. Managers who are aware of cultural differences can adapt their communication styles to better connect with employees from diverse backgrounds.
3. Social norms: Social norms refer to the unwritten rules of behavior that are expected in social situations. For example, in some cultures, it may be considered rude to interrupt someone while they are speaking. Managers who are aware of social norms can avoid offending employees and build stronger relationships.
4. Communication skills: Communication skills are essential for effective interpersonal behaviour. Managers who are skilled communicators can express their ideas clearly, actively listen to employees, and resolve conflicts more effectively.

Skills required for developing interpersonal relationships to be an effective manager:

1. Active Listening: Active listening involves focusing on the speaker and understanding their perspective. Effective managers listen actively to their employees, demonstrate empathy, and ask questions to clarify their understanding.
2. Conflict Resolution: Conflict resolution skills are essential for managers to resolve disagreements and maintain positive relationships. Effective managers use communication skills to identify the source of the conflict and find a mutually beneficial solution.
3. Feedback: Feedback involves providing constructive criticism to employees to help them improve their performance. Effective managers provide regular feedback to employees, focusing on their strengths and areas for improvement.
4. Cultural Awareness: Cultural awareness involves understanding and respecting the cultural differences of employees. Effective managers adapt their communication styles to meet the needs of employees from diverse backgrounds.
5. Emotional Intelligence: Emotional intelligence involves recognizing and regulating one's own emotions and the emotions of others. Effective managers with high emotional intelligence can communicate effectively, manage conflicts, and build strong relationships with employees.

Examples:

1. Steve Jobs: Steve Jobs was known for his excellent communication skills and ability to inspire his employees. He was also highly demanding, which led to conflicts with employees. However, his ability to resolve conflicts and build relationships helped him to create a successful company culture at Apple.
2. Satya Nadella: Satya Nadella, the CEO of Microsoft, is known for his empathetic leadership style. He has introduced initiatives to promote diversity and inclusion at Microsoft, which has helped to build a more inclusive culture.
3. Mary Barra: Mary Barra, the CEO of General Motors, is known for her strong communication skills and ability to build relationships with employees. She has introduced initiatives to improve employee morale and has focused on developing a culture of innovation at General Motors.

In conclusion, effective interpersonal behaviour is essential for managers to build relationships, manage conflicts, and achieve organizational goals. The determinants of interpersonal behaviour include personality traits, cultural background, social norms, and communication skills. The skills required for developing interpersonal relationships to be an effective manager include active listening, empathy, conflict resolution, feedback, cultural awareness, and emotional intelligence. Effective managers can use strategies such as active listening, providing feedback, and being culturally aware to exercise control and build strong relationships with their employees.

By understanding the determinants of interpersonal behaviour and developing the necessary skills, managers can foster a positive work environment that promotes collaboration, innovation, and employee engagement. Effective managers who are able to develop strong interpersonal relationships with their employees are better equipped to motivate and inspire them to achieve organizational goals. Therefore, controlling plays an important role in an organization, and managers must use effective strategies to exercise control and build strong relationships with their employees to achieve organizational objectives.

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